Physicians and staff of Park Plaza Hospital and Medical Center celebrated the grand opening of The Bone & Joint Pavilion on Aug. 16 with a champagne toast and reception.
The newly dedicated orthopedic unit, specifically designed for the care of patients needing knee and hip replacements and spinal surgery, the facility integrates a hotel-like setting into a traditional joint replacement program by enhancing both the atmosphere and service patients receive.
"The Bone & Joint Pavilion is part of a recent movement where hospitals are responding to what their customers want in terms of privacy, comfort and convenience," said Phil Sowa, CEO of Park Plaza Hospital & Medical Center. "We believe that by offering five-star amenities, such as a concierge service, we reduce patient stress, accelerating recovery times."
The facility began accepting patients on Aug. 20. It provides a comprehensive program for patients that educates and supports patients having hip or knee replacements. Physicians and hospital staff promote a wellness philosophy where there are no "sick" people -- only "guests" (not patients) who need orthopedic surgery.
Sowa said a high-priority also is placed on making sure that guests are well-educated about their procedures and know what to expect each step of the way. Upon checkout, guests are given a video containing post-operative instructions, exercise routines and home safety tips that will aid in the recovery process at home.
Situated on the fifth floor of the hospital's North tower, the facility provides sweeping views of Houston's Museum District. The "museum theme" is carried throughout the unit as meeting and treatment rooms are named after famous artists, like Monet and Da Vinci.
A concierge service attending to special needs, such as transportation arrangements, is offered to guests and family members. Other upscale amenities include gourmet meals, superior bed linens, a grand piano in the entranceway, a latte/cappuccino bar, a movie theater, a putting green and even a hairdresser. All hospital-related equipment is out of view -- everything is done "behind the scenes" to maintain the hotel "look and feel."